Welcome and acknowledge all guests according to company standards anticipate and address guests' service needs assist individuals with disabilities thank guests with genuine appreciation. Follow proper escalation procedures when addressing guest concerns.įollow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets protect the privacy and security of guests and coworkers. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Input and access data in reservation system. Follow sales techniques to maximize revenue. Answer questions about property facilities/services and room accommodations. Accommodate and document special requests. Explain guarantee, special rate, and cancellation policies to callers. Verify availability of room type and rate.

Identify guest reservation needs and determine appropriate room type.

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Location Courtyard Bangkok, 155/1 Soi Mahadlekluang 1, Ratchadamri Road, Bangkok, Bangkok, Thailand VIEW ON MAP

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